Returns & Refunds

Your return window depends on the reason:

• Defect-related — 30 days. If the product is defective, arrives damaged, doesn't match the description, or you received the wrong item, you have 30 days after receipt to return.
• Without defect — 14 days. If you change your mind or the item doesn't fit, the EU statutory 14-day withdrawal period applies.

When do we cover return shipping? We cover return shipping costs for defect-related returns. You receive a full refund of the order amount including original shipping.

When do you cover return shipping? For returns without defect — i.e. when exercising your 14-day statutory withdrawal right — the return shipping costs are at your expense. The full order amount including original shipping will still be refunded.

The product must be returned with all delivered accessories and — if reasonably possible — in its original condition and packaging.

Some products are excluded from returns for hygiene reasons:

• Underwear - cannot be exchanged or returned
• Adult toys - when the seal has been broken (unless defective)
• Health and personal care products - when the seal has been broken
• Downloadable products - digital software and content

1. Report your return - Send an email to support@intimico.com with your order number and reason for return. For defects or damage, please include photos so we can help you quickly.
2. Receive your instructions - For defects (defective, damaged, wrong item) we will send you a free return label. For returns without defect, you will receive instructions to ship the package at your own cost.
3. Pack the product - Pack the product carefully in its original packaging with all accessories.
4. Send the package - Follow the shipping instructions in our email and drop off the package at the indicated drop-off point.

Once your return is received and inspected, we will send you a confirmation email.

If your return is approved, your refund will be processed and automatically credited via the same payment method you used.

Haven't received your refund yet?

• First check your bank account
• Contact your bank - processing time may be needed
• Contact us at support@intimico.com

We only replace items if they are defective or damaged. If you want to exchange the same item, please contact us at support@intimico.com.